Privacy Policy

At HearthWatt Energy, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hearthwattenergy.co.uk, and when you use our prepaid electricity metering, smart energy management, and power top-up services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

1. Information We Collect

We may collect information about you in a variety of ways:

• Personal Data: Personally identifiable information, such as your name, mailing address, email address, phone number, and billing information, that you voluntarily give to us when you register for services, make a purchase, or contact us.
• Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site.
• Energy Usage Data: Data related to your electricity consumption, prepayment history, and smart meter readings, collected directly from your metering devices to provide our services.
• Financial Data: Information related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

• Provide and deliver the services you request, including prepaid electricity and smart energy management.
• Process your transactions and send related information, including purchase confirmations and invoices.
• Send you technical notices, updates, security alerts, and support and administrative messages.
• Respond to your comments, questions, and provide customer service.
• Monitor and analyze trends, usage, and activities in connection with our services.
• Improve our website, products, and services.
• Personalize your experience on our website and with our services.
• Prevent fraudulent transactions and monitor against theft.
• Comply with legal obligations.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, or safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
• Marketing Communications: With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

5. Data Retention

We retain personal data for as long as necessary to provide the services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies. Data related to energy usage and transactions is retained for the period required by energy industry regulations and financial accounting standards.

6. Your Privacy Rights (GDPR)

If you are a resident of the European Economic Area (EEA) or the UK, you have certain data protection rights. These include:

• The right to be informed about how your data is processed.
• The right of access to your personal data.
• The right to rectification of inaccurate data.
• The right to erasure (the 'right to be forgotten').
• The right to restrict processing.
• The right to data portability.
• The right to object to processing.
• Rights in relation to automated decision-making and profiling.

To exercise any of these rights, please contact us using the contact details provided below.

7. Cookies and Tracking Technologies

We may use cookies, tracking pixels, web beacons, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site or our services.

8. Links to Other Websites

Our Site may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the Privacy Policy applicable to the website in question.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: