Frequently Asked Questions
Q: What is prepaid electricity?
A: Prepaid electricity from HearthWatt Energy is a modern, flexible way to manage your power consumption. You pay for your electricity before you use it, giving you complete control over your energy budget and helping you avoid surprise bills. It functions similarly to a pay-as-you-go mobile phone plan, but for your home's power supply.
Q: Who is this service for?
A: Our prepaid electricity service is ideal for a wide range of customers, including homeowners looking for better budget control, tenants experiencing high energy bills, landlords who want to simplify tenant billing, and small businesses aiming to manage operational costs more effectively. Essentially, anyone seeking transparent, flexible, and efficient energy management can benefit from HearthWatt Energy.
For further details, visit our Home page or Services page.
Q: How long does installation take?
A: A standard installation of a HearthWatt prepaid meter typically takes less than half a day. Our certified technicians work efficiently to minimise disruption, and we aim to complete the process within 2-4 hours, depending on your current electrical setup. We schedule appointments at your convenience.
Q: Are there any hidden fees?
A: No, HearthWatt Energy prides itself on transparency. All costs, including installation, meter rental (if applicable), and per-unit electricity charges, are clearly outlined upfront in your personalised quote. We believe in no surprises, ensuring you have a full understanding of your energy expenditure from the start.
Curious about costs? Request a free quote today.
Q: How do I top-up my account?
A: Topping up your HearthWatt Energy account is simple and convenient. You can top-up via our secure online portal, through our dedicated mobile app, at various retail partners, or by calling our customer service line. We offer multiple payment methods including debit/credit card and bank transfer, ensuring you can always access power when you need it.
Q: What happens if my credit runs out?
A: Your HearthWatt meter will provide clear low-credit alerts well in advance, giving you ample time to top up. If your credit does run out, your electricity supply will temporarily cease. However, as soon as you top up, your power will be restored automatically within minutes. We recommend topping up before your balance reaches zero to maintain continuous supply.
Learn more about managing your account on our How It Works page.
Q: My meter isn't working, what do I do?
A: First, check if there's a general power cut in your area. If not, inspect the meter for any error codes or unusual lights. If the problem persists, please contact our 24/7 technical support team immediately via phone at +44 161 234 7859 or email at contact@hearthwattenergy.co.uk. Provide them with any error codes and a description of the issue.
Q: How accurate is the usage data?
A: HearthWatt Energy meters are highly accurate and calibrated to industry standards, providing real-time and precise energy consumption data. Our smart systems allow you to monitor your usage through the app or online portal, ensuring you always know exactly how much electricity you're consuming and can make informed decisions about your energy habits.
Need immediate assistance? Our support team is ready to help at Contact Us.